RG
Raylene G
1 reviews | Active since Aug 2018
14 Oct 2019, 10:49
Poor customer service
your service is steadily moving from top to bottom... putting my account in arears because of insurance that i cancelled in JULY
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Oct 2019, 12:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2019, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Oct 2019, 12:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply29 Oct 2019, 12:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
RG
Raylene G's updateReviewer Update
19 Nov 2019, 09:47This matter is NOT resolved... according to you i still owe money for cancelled insurance
how professional is your team that handles accounts? how efficient is your communication with your insurance providers u make the customer feel like they are at fault
how professional is your team that handles accounts? how efficient is your communication with your insurance providers u make the customer feel like they are at fault
RG
Raylene G's update19 Nov 2019, 09:47
Reviewer Update
This matter is NOT resolved... according to you i still owe money for cancelled insurance
how professional is your team that handles accounts? how efficient is your communication with your insurance providers u make the customer feel like they are at fault
how professional is your team that handles accounts? how efficient is your communication with your insurance providers u make the customer feel like they are at fault