MJ
Maud J
1 reviews | Active since Oct 2019
18 Feb 2022, 14:14
Poor Customer Service
I ordered a 2nd hand iphone 7 via vodacom website. I was not happy with the device and called them on 27 Jan to cancel the order and for them to collect the device. 16 Feb was the cut off for their 14 days turnaround time to collect the device. I contacted th numerous times, even complained on facebook. Im still waiting for them to arrange pick up. Ive never dealt with such ineffiency. It is like someone just woke up one day and decided they going to start a company like vodacom without the necessary skills to serve customers.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Feb 2022, 09:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Feb 2022, 09:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MJ
Maud J's updateReviewer Update
21 Feb 2022, 12:25No one contacted me. I followed up today and all they could tell me was that they logged 3 calls but RAM(courier service) are not responding. I asked to speak to a supervisor but apparently they cannot transfer calls, so they said a supervisor will call me in 5 minutes. It is now more than an hour. Pathetic at its best.
MJ
Maud J's update21 Feb 2022, 12:25
Reviewer Update
No one contacted me. I followed up today and all they could tell me was that they logged 3 calls but RAM(courier service) are not responding. I asked to speak to a supervisor but apparently they cannot transfer calls, so they said a supervisor will call me in 5 minutes. It is now more than an hour. Pathetic at its best.