JP
Jacobus P
1 reviews | Active since Aug 2023
03 Jan 2024, 11:18
Poor customer service
I'm trying to speak to an agent to make arrangement for late payment but the give over to TOBI and he can't help me.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Jan 2024, 12:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jan 2024, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JP
Jacobus P's updateReviewer Update
03 Jan 2024, 16:00Problem resolved. Thank you Voacom for taking personal action.
JP
Jacobus P's update03 Jan 2024, 16:00
Reviewer Update
Problem resolved. Thank you Voacom for taking personal action.