poor customer service

<p>Good day</p> <p>I have been struggling in cancelling a contract from May 2016, then I ended up going to Vodacom shop 107 Westgate mall & I was assisted by Richard Mongale who adv me that the contract has now been cancelled 11/08/2016 and then Vodacom closed the lines. I adv Richard of this and he send me a bill saying I owe arrears of R216.00 hence the line was closed, I paid that amount but to my surprise the phone line ********** 992 is still closed and I called vodacare spoke to a consultant who adv me that the phone is still on contract not prepaid, please someone who knows their job can kindly assist because it seems like I’ve been dealing with *********** people who doesn't know what they're doing, it's really frustrating to have a phone but you can't use it</p>