Poor Customer service

My husband took out a contract for 2 phones, for my son and I. He told the consultant to call me to sort out which phones we wanted and I told the consultant I wanted to use my existing number on the new phones.

She told me she would only be able to do the sim swap when I receive the new phone and sim and she would call me and advise me once the phone is delivered.

She didn't call me back and when I called customer care I was told it was supposed to be done by her. They checked the call recording and confirmed that she incorrectly advised me but nothing was done up to now about it.

My account as well is not be debited every month. We were told it was R399pm but they debit us after every 2-3months and it's way beyond the amount agreed upon.

My cell number is used on all my business cards and advertising so I have now removed the vodacom sim and using my old MTN sim card for my clients to contact me. And my account is sitting on R2k because it was not debited timeously and I will not pay that.

Vodacom needs to be more responsible and train their staff properly. Their customer services is non existent. Please sort out my phones AND accounts