poor Customer service

<p>I am so disappointed at such terrible service Vodacom customer service has.</p> <p>I called Vodacom regarding my refund for a bundle that was supposed to be cancelled, I was assisted by a great specialist by the name of Craig, outstanding Job done, and you deserve a better job sweetheart.</p> <p>I called again the next day to query why I did not get a notification SMS to advised I have depleted my bundle, the agent cut my call when I requested for a manager, is this how this service works? I held for 20 minute for an agent to cut my call? She did not even ask for my details and neither did she explain that the managers are busy. I then logged this query online and no one got back to me. It’s now 6 days and I have no feedback from Vodacom.</p> <p>I had a R100 airtime on my phone, when I depleted my data bundle, I did not get a notification SMS stating that I have exhausted my data bundle. When I checked my balance I had a R49 airtime available, this is crazy. I want to be contacted by a Team Leader, I want to know why I did not get a SMS. I am still waiting for a call recoding I logged on your website as I want the agent who cut my call to call me back and explain to me why she cut my call, it was not a network error, I know she cut my call on purpose.</p> <p>I want my airtime to be refunded as I did not get any SMS warning, you guys did not tell us the rules have change.</p> <p>I will keep logging this query here on hello peter till I get my refund and have all my queries resolved.</p> <p>I do not want the team leader to call me but I want the manager to call me back today</p>