MW
Mogamat W
1 reviews | Active since Dec 2020
05 Dec 2020, 13:00
Poor customer service
I have tried to cancel the Talk 500 service since August 2020 on my account via your useless call center to no avail. Every time I call I am told it will be canceled, but stays active and have to pay for it. Please cancel with Immediate effect and refund me ASAP. Account no: I***-5 Please call me
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Replies (2)
Vodacom's replyOfficial
05 Dec 2020, 14:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2020, 14:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MW
Mogamat W's updateReviewer Update
11 Dec 2020, 09:13Good day Vodacom.
Whoever tried to call me only let the phone ring twice and ended the call, why no leave a voicemail message. Another lazy agent attending to the query. I think my next port of call should be a complaint with ICASA. Please call me on ***. And let it ring more than twice this time.
Whoever tried to call me only let the phone ring twice and ended the call, why no leave a voicemail message. Another lazy agent attending to the query. I think my next port of call should be a complaint with ICASA. Please call me on ***. And let it ring more than twice this time.
MW
Mogamat W's update11 Dec 2020, 09:13
Reviewer Update
Good day Vodacom.
Whoever tried to call me only let the phone ring twice and ended the call, why no leave a voicemail message. Another lazy agent attending to the query. I think my next port of call should be a complaint with ICASA. Please call me on ***. And let it ring more than twice this time.
Whoever tried to call me only let the phone ring twice and ended the call, why no leave a voicemail message. Another lazy agent attending to the query. I think my next port of call should be a complaint with ICASA. Please call me on ***. And let it ring more than twice this time.