Poor Customer Service

On Friday the 5th of May, I upgraded my cell phone contract & ordered a new phone. I confirmed my address as where it needs to be delivered to.

On Saturday, the 6th of May, I received a sms from RAM couriers, confirming that my new phone will be delivered however, the address they mentioned was incorrect. I immediately called Vodacom Customer services & again, gave my correct address.

On Thursday, the 11th of May, I contacted RAM to confirm when will my phone be delivered, only to be told that my parcel is still in the warehouse, as they have sent Vodacom a request to confirm the correct delivery address & they are waiting on confirmation so that they can complete delivery. I then called Vodacom AGAIN, corrected my address AGAIN & was told that RAM will be informed & that they have no idea on when my phone will be delivered.

This morning when I checked on the delivery off my phone via the RAM tracking system, it shows that my phone has been sent back to Vodacom!!!! I upgraded my contract over a week ago & to date, after updating my address multiple times, I still haven’t received my phone.