CS
Chanel S
1 reviews | Active since Dec 2019
19 Aug 2025, 20:36
Poor customer service
Vodacom is the worst telecoms service provider ever to deal with.
The customer service is the worst. They never return calls. You order a product and have to follow up daily with a operator making empty promises.
I would never recommend them to anybody.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Aug 2025, 07:54 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply20 Aug 2025, 07:54
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
CS
Chanel S's updateReviewer Update
20 Aug 2025, 19:26So, a gentleman from Vodacom contacted me at 09:30, as I was about to go into a meeting.
We both agreed that he will call me back between 10:00 - 11:00.
8 hours later, still waiting.
Same way I have been waiting for a response for my fibre installation for the past 21 days.
I guess I'm just a number in their million subscribers.
Have never ever experienced such POOR service delivery from a company that values their perceived brand.
POOR POOR POOR.
We both agreed that he will call me back between 10:00 - 11:00.
8 hours later, still waiting.
Same way I have been waiting for a response for my fibre installation for the past 21 days.
I guess I'm just a number in their million subscribers.
Have never ever experienced such POOR service delivery from a company that values their perceived brand.
POOR POOR POOR.
CS
Chanel S's update20 Aug 2025, 19:26
Reviewer Update
So, a gentleman from Vodacom contacted me at 09:30, as I was about to go into a meeting.
We both agreed that he will call me back between 10:00 - 11:00.
8 hours later, still waiting.
Same way I have been waiting for a response for my fibre installation for the past 21 days.
I guess I'm just a number in their million subscribers.
Have never ever experienced such POOR service delivery from a company that values their perceived brand.
POOR POOR POOR.
We both agreed that he will call me back between 10:00 - 11:00.
8 hours later, still waiting.
Same way I have been waiting for a response for my fibre installation for the past 21 days.
I guess I'm just a number in their million subscribers.
Have never ever experienced such POOR service delivery from a company that values their perceived brand.
POOR POOR POOR.