Poor customer service

Did an upgrade telephonically with vodacom. I requested for a certain phone in a specific colour. Consultant advised that theres no stock and stock will be arriving soon. I confirmed with the consultant that she can go.ahead with the upgrade as I was willing to wait for that phone. An order was processed and received confirmation sms However I realized that the phone colour that was processed was black which I did not.want. I called the next day and rectified the error. And received a follow up msg stating that theres no stock and will.deliver when stock arrives. I received my phone today. IT WAS THE WRONG COLOUR. IT WAS BLACK. I dont understand how they could still get this order wrong even after I rectified the error. So now.. I call.the upgrade division only to be told that collection of the phone will take place between 7 to 14 days. And then wait for another 3 days for clearance and then redo the upgrade and wait another 7 to 14 days for another phone In the right colour Like this was my error. 1 month for an upgrade.... really. Clearly the mistake was not on my side. It was 100% a vodacom issue because I never gave the idea that i wanted the blank phone. I did my part of rectifying the error when I saw it. But clearly..that was messed up too. I am not prepared to wait for something that was not my issue but clearly an issue with VODACOM CONSULTANTS.. I would like to get the phone that I requested quite soon.