Poor customer service

<p>So I have recently had a shocking experience at Vodacom 4 U Somerset West Mall (entrance 3)</p> <p> </p> <p>My father and I went to this Vodacom and we asked them if it would be possible to do a change in ownership of the account/number into my name, they said it would be possible but because of the new system it will take awhile. We were perfectly fine with this and took the document that needed to be filled out home so we could fill it out and bring the necessary documents through. The following day we went back with all the documents and were then told that it wouldn't be possible for this to be done at the store and they were going to send me to another store, one has to question this as the other consultant said it could be done but it would just take some time. I don't know if it is just a lack of s**** by the consultants or their poor attitudes in the store but I have had a shocking experience and I am know looking to take my business elsewhere. </p>