Poor customer service
<p>I have been a client with vodacom for many years but i have been having problems with vodacom and since they are at a point to not own up to their mistakes, l have decided to write this review. In March 2016, my husband has changed his bank account and he requested that all debit orders and stop orders be changed to his new account. This did not happen for vodacom so we went to vodacom in may to change his banking details to the new details but still vodacom deducted from the incorrect account. It is now July and still vodacom has not deducted from the correct account. Every month i have to drive to a vodacom to go pay my husbands contract because vodacom does not deduct. Every month they add additional charges to my accounts. This includes my husband and my cellphone contracts but it is all in my husbands name. My husband and i personally made several calls to vodacom to change our banking details and everytime the consultants confirm that going forward it will deduct from the correct account. First it started with paying an additional R100 because of the debit order not going off. Then our lines were blocked and we have to pay a reconnection fee. We received several phone calls from vodacom and everytime like a fool they just tell me mam you have to pay the account. Now for me personally i understand that i need to pay this account but i did my part as your client to fill in the form for the debit order. Now my problem starts with these additional charges that i have to pay, all because vodacom is not doing their job. It started with them deducting from the old account and obviously because we changed bank accounts we now have added charges on an account that we are not using and then its an additional R100 because vodacom deducted and there was no money in the account and then its me having to drive out my petrol in order to go pay the account. I have tried to speak to consultants and i have spoken to supervisors and everytime they confirm that everything is in order. Today i nicely got an sms stating that our lines are blocked from making outgoing calls because the account has not been paid. Vodacom calls me daily and i explain the same thing over and over.</p> <p> </p> <p>So today after getting this sms to inform me that our lines will be blocked, i decide to phone vodacom again and this time they informed me that the error is on their side because they selected savings and not cheque account so i accept that however i need my line unlocked. I inform them to deduct the outstanding amount as soon as they can. They inform me that tuesday is the earliest and i confirm it is in order. Then i requested them to unlock my line because this is our only means to make contact with anyone. To my surprise they come back and tell me unfortunately they are not able to unlock my line because i need to go physically pay the amount.</p> <p> </p> <p>My point is, we made an effort to change the banking details but still vodacom did not deduct from the correct account.</p> <p>I had to pay additional fees by vodacom and by my bank because of vodacoms mistake.</p> <p>For months i have been trying to sort this out and they still treat me like i am a worthless piece of trash.</p> <p> </p> <p>If this is the type of service that vodacom gives me then i will be taking my business somewhere else. I am still sitting with a blocked line. A female who has to sleep alone in a house with her son and should anything happen then i have no means to contact anyone. </p> <p> </p> <p>Should they wish to see my to ammend my banking details then they are welcome to contact me.</p> <p>I think vodacom is all for sales but their after sales service belongs in the bin</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
I believe that i had more than enough dealings with consultants and i would like to speak to a superviser. The only person that was willing to assist me was Nomthandazo. I believe i am worth more than speaking to your consultants who for months could not assist me.
Thank you
Good day
I believe that i had more than enough dealings with consultants and i would like to speak to a superviser. The only person that was willing to assist me was Nomthandazo. I believe i am worth more than speaking to your consultants who for months could not assist me.
Thank you
Dear Client.
I responded to you via email.
I would like to apologise for the service received and all the inconvenience caused.
Please provide me with a statement reflecting the bank charges from your bank so that I may credit it on your account. I will credit the R100 return debit order charges in the meantime.
I have also requested the Accounts Team for unlock the lines.
Kind regards
Vodacom Consumer Website Team
Dear Client.
I responded to you via email.
I would like to apologise for the service received and all the inconvenience caused.
Please provide me with a statement reflecting the bank charges from your bank so that I may credit it on your account. I will credit the R100 return debit order charges in the meantime.
I have also requested the Accounts Team for unlock the lines.
Kind regards
Vodacom Consumer Website Team
Good day
What you dont get is that its not only one months R100. It happens every month until vodacom completely stopped debiting. I would like you to contact me to resolve this matter. What about the reconnection fee and what about the fact that my line is still BLOCKED?
I AM MOST DEFINATELY NOT GOING TO DRIVE TO GO PAY THIS BILL. YOU ARE WELCOME TO DEDUCT AS PER MY ARRANGEMENT WITH NOMTHANDAZO.
MY BIGGEST CONCERN IS MY LINE THAT NEEDS TO BE UNBLOCKED!!!
Good day
What you dont get is that its not only one months R100. It happens every month until vodacom completely stopped debiting. I would like you to contact me to resolve this matter. What about the reconnection fee and what about the fact that my line is still BLOCKED?
I AM MOST DEFINATELY NOT GOING TO DRIVE TO GO PAY THIS BILL. YOU ARE WELCOME TO DEDUCT AS PER MY ARRANGEMENT WITH NOMTHANDAZO.
MY BIGGEST CONCERN IS MY LINE THAT NEEDS TO BE UNBLOCKED!!!
Good evening
A whole day has passed and my number is still blocked. Clearly vodacom does not care for their clients.
Kindly provide me with feedback as to when my line will be unblocked.
Thank you
Good evening
A whole day has passed and my number is still blocked. Clearly vodacom does not care for their clients.
Kindly provide me with feedback as to when my line will be unblocked.
Thank you
Clearly vodacom clients mean nothing. My lines are still blocked from outgoing calls. So at the end of the day nothing that was promised was done.
So after 14 years of being with vodacom, this is what they think of me
Clearly vodacom clients mean nothing. My lines are still blocked from outgoing calls. So at the end of the day nothing that was promised was done.
So after 14 years of being with vodacom, this is what they think of me
Good day Rashieda
I am really disappointed in the service received from vodacom. On top of the poor service received, none of the arrangements made with me were kept.
Tonight there was three deductions on my husbands bank account. All for the amount of R1331.31. Now i dont know if incompetence is the correct word to use but in my book, for a reputable company like vodacom to deduct three premiums from a client account after entering into an agreement with the client is not just unproffessional but it means vodacom does not care for its clients.
My agreement with vodacom was that an amount of R2077 be deducted frok my husbands account on 19 July 2016. That was the earliest available date. Then on friday, 22 July 2016 the premium for July must be deducted.
Now you tell me what happened here because vodacom is causing me a great inconvenience. First of all my husband is the only breadwinner in my house and the mere fact that vodacom just deducted almost R4000 from my husbands account is just beyond my greatest understanding.
Why was the arrangement put in place. I hope that you can understand that you have taken away money that was intended for our food for the week and i hope whoever *****ed up realised that a two year old child will now go without food because of vodacom.
You have made several promises to me and nothing has been done. Nobody went the extra mile for me as your client.
Now even after all this money was deducted, none of our phone lines are active. Slowly but surely i am losing my patients with vodacom.
Never in my life have i received such poor service.
This is a mistake that was made on vodacoms side and nothing was done to rectify this matter.
I wish for someone above you to contact me because clearly your are not giving me the service.
I would request that the person actually phones me this time.
This problem has been ongoing for months and it has not been resolved.
This needs to stop.
Regards
Anthea
Good day Rashieda
I am really disappointed in the service received from vodacom. On top of the poor service received, none of the arrangements made with me were kept.
Tonight there was three deductions on my husbands bank account. All for the amount of R1331.31. Now i dont know if incompetence is the correct word to use but in my book, for a reputable company like vodacom to deduct three premiums from a client account after entering into an agreement with the client is not just unproffessional but it means vodacom does not care for its clients.
My agreement with vodacom was that an amount of R2077 be deducted frok my husbands account on 19 July 2016. That was the earliest available date. Then on friday, 22 July 2016 the premium for July must be deducted.
Now you tell me what happened here because vodacom is causing me a great inconvenience. First of all my husband is the only breadwinner in my house and the mere fact that vodacom just deducted almost R4000 from my husbands account is just beyond my greatest understanding.
Why was the arrangement put in place. I hope that you can understand that you have taken away money that was intended for our food for the week and i hope whoever *****ed up realised that a two year old child will now go without food because of vodacom.
You have made several promises to me and nothing has been done. Nobody went the extra mile for me as your client.
Now even after all this money was deducted, none of our phone lines are active. Slowly but surely i am losing my patients with vodacom.
Never in my life have i received such poor service.
This is a mistake that was made on vodacoms side and nothing was done to rectify this matter.
I wish for someone above you to contact me because clearly your are not giving me the service.
I would request that the person actually phones me this time.
This problem has been ongoing for months and it has not been resolved.
This needs to stop.
Regards
Anthea
Good day
It is with utter disgust that i can confirm that my cellphones are atill locked on outgoing calls. This after vodacom made several deductions, not sticking to an agreement.
Nobody is making an effort to fix this. All i get is empty promises. Until today nothing has been done. Vodacom deducted 4 times on monday and again on tuesday which in turn causes unnecesarry charges on our bank account. It also leads to our credit record looking poor due to vodacoms mistake.
By no means are you treating your clients fairly. I have contacted vodacom on several occassions and i have asked to be contacted by someone more senior than Rashieda but nobody made the effort.
I am now left with no choice but to go see my lawyer
I now had enough and to block my phone for weeks at a time is unnacceptable.
It is beuond pathetic
Good day
It is with utter disgust that i can confirm that my cellphones are atill locked on outgoing calls. This after vodacom made several deductions, not sticking to an agreement.
Nobody is making an effort to fix this. All i get is empty promises. Until today nothing has been done. Vodacom deducted 4 times on monday and again on tuesday which in turn causes unnecesarry charges on our bank account. It also leads to our credit record looking poor due to vodacoms mistake.
By no means are you treating your clients fairly. I have contacted vodacom on several occassions and i have asked to be contacted by someone more senior than Rashieda but nobody made the effort.
I am now left with no choice but to go see my lawyer
I now had enough and to block my phone for weeks at a time is unnacceptable.
It is beuond pathetic
I think whatever vodacom is doing is borderline pathetic. I have spoken to several people trying to sort out my problem but i have received no feedback. My account is still locked and this after i was promised it will be unlocked. After phoning them today they tell me again it will be unlocked and then i get a nice sms stating that my reconnecton fee has been app****. I will not pay any fees and i want to be reimbursed for all this unnecessary costs to me and my banking charges.
I am fedup. Im taking legal action should this matter not be resolved because one can only do so much but with so much incompetence from a reputable company it is just beyond borderline pathetic.
Vodacom deducted a total of 6 premiums last week. Of course some of it defaulted.
I need someone who is willing to assist me in solving my problem to contact me and this person needs to stay in contact until this is sorted out.
I think whatever vodacom is doing is borderline pathetic. I have spoken to several people trying to sort out my problem but i have received no feedback. My account is still locked and this after i was promised it will be unlocked. After phoning them today they tell me again it will be unlocked and then i get a nice sms stating that my reconnecton fee has been app****. I will not pay any fees and i want to be reimbursed for all this unnecessary costs to me and my banking charges.
I am fedup. Im taking legal action should this matter not be resolved because one can only do so much but with so much incompetence from a reputable company it is just beyond borderline pathetic.
Vodacom deducted a total of 6 premiums last week. Of course some of it defaulted.
I need someone who is willing to assist me in solving my problem to contact me and this person needs to stay in contact until this is sorted out.