MM
Mitchell M

1 reviews | Active since Feb 2016

04 Jul 2016, 11:14

Poor customer service

<p>Ridiculous and very poor vodacom customer care service! I want vodacom to contact me with somebody that will be able to assist efficiently, every time I phone I have to be helped by someone it takes 20 min to realise that they can't help me. Then I'm put on hold . Until I give up on waiting, I find this service poor and useless. The staff I've spoken to are not able to assist and it is frustrating. </p>

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2016, 11:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team