LG
Lizaan G
1 reviews | Active since Apr 2023
17 Apr 2023, 16:07
Poor Customer Service
Promotional Data given to me by Vodacom but when my bill came i am being billed 50%. That is not what was agreed to in the conversation. Now that i am trying to get hold of Vodacom, they keep putting the phone down in my ear. It is absolutely frustrating to communicate with them. Customer service is not what it used to be. Very disappointing.
Please can you call your client if they are as valued as you would make us believe to be.
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Replies (2)
Vodacom's replyOfficial
18 Apr 2023, 08:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Apr 2023, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LG
Lizaan G's updateReviewer Update
08 May 2023, 12:37Good morning,
Kindly note that i received a call regarding my data issue and i was promised to receive the promotional data at no cost to me for the remainder of my contract
The problem now is that May has arrived and i suspect that this data ( 2GB Data Bundle ) has not been loaded. Please can you make a concerted effort to sort this out.
I would appreciate your feedback.
Kindly note that i received a call regarding my data issue and i was promised to receive the promotional data at no cost to me for the remainder of my contract
The problem now is that May has arrived and i suspect that this data ( 2GB Data Bundle ) has not been loaded. Please can you make a concerted effort to sort this out.
I would appreciate your feedback.
LG
Lizaan G's update08 May 2023, 12:37
Reviewer Update
Good morning,
Kindly note that i received a call regarding my data issue and i was promised to receive the promotional data at no cost to me for the remainder of my contract
The problem now is that May has arrived and i suspect that this data ( 2GB Data Bundle ) has not been loaded. Please can you make a concerted effort to sort this out.
I would appreciate your feedback.
Kindly note that i received a call regarding my data issue and i was promised to receive the promotional data at no cost to me for the remainder of my contract
The problem now is that May has arrived and i suspect that this data ( 2GB Data Bundle ) has not been loaded. Please can you make a concerted effort to sort this out.
I would appreciate your feedback.