Poor customer service

My Vodacom fiber service has been down since December 24th. I reported the issue, and a technician was scheduled to inspect the equipment. Each time I call for an update, I'm told the ticket has been assigned and that the technician will contact me, but this hasn't happened. Divine, the representative handling my case, has not provided any assistance. As everything in my home relies on this fiber connection, the prolonged outage is causing significant disruption. My service request number is SR***.