Poor customer service

2 years and 6 months ago i opened up vodacom contract.which took about 10 munites to create and been approved.about 5 months back i was at a vodacom store to do a cancellation on my contract i was told cancellation can not be done instore customer needs to phone in.after several attempts i finally got hold of a consultant.I then requested for a cancellation. Consultant was persistent for an upgrade. I then politely refused and insisted on a cancellation. consultant then told me that she will cancel it the following day as she will give me a day to think about it.i assist on a cancellation.two days later the same consultant contacted me for an upgrade i insisted on a cancellation.reason being i had been retrenchment due to lockdown. consultant then agreed to cancel my contract. 4 months later i received a vodacom statement via email stating my account is due. I found this abit weird. I then immediately contacted vodacom.got hold of a consultant. I was then informed that my account was in arrears and that no cancellation request has been submitted. due too a vodacom consultants negligence i have to pay the account upto date.vodacom staff and services are quik to create the contract due to them getting commission. But when it comes to customer quries or customer service vodacom lacks to deliver .not only am i being inconvenienced financially . I also have to personally contact billing department to make payment or bring account upto date then after i need to personally contact cancellation department to do cancellation again. this is a inconvenienced .why cant cancellation be done in store and why cant vodacom get a consultant that could assist the customer with the entire account instead of the customer running around like a headless chicken trying to cancel a contract.the longer the customer struggles the more it will cost the customer vodacom will still debit out of the customer account even after contract ends.this will be the last i ever do business with vodacom due to this service i received.