Poor customer service

<p>Vodacom has not got back to me regarding my queries. I always have to go to the nearest branch, even so they STILL do not satisfy me and give me solid answers that im looking for.</p> <p>I have done a premature cancellatiin in July 2015. </p> <p>Since then i did not have any dealings with vodacom.</p> <p>In 2016 i disputed an unjustified amount which was debited from my account.</p> <p>Vodacom claims i have an outstanding balance to pay. They claimed they have "tried" contacting me several times but to no avail.</p> <p>The number im using is ***, i did not receive phonecalls from vodacom on this number despite them knowing this number which is in their systems.</p> <p>Please assist me as soon as possible as my credit record is preventing me from other privaledges.</p> <p>The reference number for my query is: EC- 04YE - 2IKQ8G</p>