CN
Chenell N
1 reviews | Active since Jul 2020
14 Feb 2023, 10:38
Poor customer service
Cancelled my Fibre in August 2020 when we moved still get billed, reflects on my name payments in arrears, Every time I get invoice I contact customer care, Fibre say it is a billing problem and billing blames fibre but nothing gets resolved :-( My credit score is ******ed up through this!!!!!!!!!!!!
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Vodacom's replyOfficial
14 Feb 2023, 11:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Feb 2023, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team