POOR Customer Service

I have always had my doubts about the Customer Service with Vodacom.

I lost my phone on 18 May 2024 and phoned in to block my SIM only on the 19th of May. Meanwhile, the device was blacklisted without my consent. After doing a simswap and lots of frustration, I was informed that the device was blacklisted and I had to send completed forms through to the *** email address. Forms was sent 11:09 on Friday 21 June. Reference number: EC-1TRH-1UP2AL I was informed to switch the device off immediately. The process will take 3 working days and then I should be sorted. Today is day 14 (work days) and my device as still not been unblacklisted. After numerous (what feels like a hundred) calls and having to explain the whole story from start over and over and over every time, I still have no answer or access to my device.

All consultants that contact me, just inform me that they need to follow up with a supervisor and will give me feedback.