Poor customer service

<p>I went to Vodacom on the 30th of April to transfer my contract on to my name, I had ALL the relevant documents with me. I was there for about an hour maybe more, the transfer couldn't go through because there was a problem with something on their system which one of their techs needed to fix. That can take anything from 10 minutes to 4 hours, so I went home and the next morning the 1st of May the guy who helped me phoned and said everything was sorted I JUST need to sign a few documents. I signed all the necessary documents and I was on my way. A few days later the same sales person phoned me again saying that he needed my original payslips, bank statements and proof of residence for the transfer to go through, which he had the first time I went in. I live an hour from this Vodacom shop and I was there twice already, why did he not tell me when he phoned me to let me know I need to sign documents that I need to bring all the relevant document along AGAIN!? I have sent them two mails with the documents they need attached, but I have had no reply! I don't even think that they read my mails. </p>