Poor customer service

Dear Vodacom

RE: SR*** Account Number: VB019724-0

With due respect - I am writing this letter to inform you that - the Vodacom IP Talk solution (VoIP) for our business has been down for over a week now! June 28, 2022 to date ….

Our small business is 60% dependent on the telephone lines and this has caused a huge inconvenience to our hard earned customers and sadly a loss of revenue to new potential customers.

This is negatively impacting our business. It is already too much dealing with eskom load-shedding and now this ….😤💆🏾♂️

I contacted your call center and i was assured they will send someone to resolve the issue, However, it has been 6 days plus, and no one has come to resolve the issue - I have already made several complaints but no one took any action upon it. I’m very displeased with your services and this is not a professional way to run a business more especially from a big ISP giant as Vodacom.

You need a proper customer service and maintenance department - we always pay our dues without fail and on time and still, we have to face such issues.

It would be highly appreciated if you respond to my complaint as soon as possible. I really hope that you will find my matter concerning.

If you cannot assist please release our business lines (for number porting), we will look for another service provider.

Thank you. Regards, Hloni Masuku