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1 reviews | Active since Nov 2015

15 Apr 2016, 07:03

Poor customer Service

I have contacted customer care by mail 6 times and have phoned 082 111 about 5 times regarding my data tha disappear<br> <br> On Wednesday morning I had 2.7 GB and was busy with my e-mails - the next moment my data is Zero<br> <br> I bought another 2 GB and half an hour later that was gone as well<br> <br> Was told that network experienced problems <br> <br> To date nobody has come back to come back to me <br> <br> I am a 61 yr old disabled person in a wheelchair living on a farm and cannot go in to a call centre<br> <br> I depend on my data to make a income <br> <br> My data number is ***<br> <br> I find this type of service unacceptable and want my account (data) re-instated <br> <br> I had to buy again data this morning - bought 2 GB again <br> <br> I don't search on the web and need the data to work <br> <br> Is it too much to come back to me as a customer<br> <br> The latest response is a reference 003S-SCR4 and nothing else

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Replies (1)
Vodacom
Vodacom's reply15 Apr 2016, 07:40
Official
Hello Kokkie1955,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team

Best regards,