poor customer service

Good day to whom it may concern. iv been due for an upgrade since the 1st of april. on said date i went to my local vodocom to upgrade to the ever so common iphone 6. apon arrival i was informed that they did not have stock and neither did anyone in durban. so to plan B, i ordered the phone online and it was confimed that my quote has gone through( quote number ***6) a week and abit later i called the *** number to see if any progress has been made on my request. the 1st person i spoke to said the phone had been discontinued and i should get another upgrade, the second person i spoke to said there was no ETA on the phones delivery to the warehouse. to my dissatisfaction the phone iv been waiting for 2 weeks might not ever arrive. the lack of communication between vodocom and its stakeholders is poor. i just want to be informed on when il get the phone please. thank you for your time.