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Vash G

1 reviews | Active since Sept 2017

16 Nov 2021, 09:39

Poor customer service

I have been waiting for 5 days now for Vodcom to confirm my change of address with the delivery company. I didn't get my delivery initially because no one from Vodacom called me to confirm the address. I called to change the address and was not informed that a 3rd party cannot accept delivery for a new line. So the package was undelivered again.. I called to change the address again and the delivery company has been waiting since for Vodacom to approve it. I have called the call centre numerous times and am continuously told that an "email will be sent to the back office". That they have no direct line and we cannot contact them, just have to wait for them to contact me. I called the delivery company now and they are STILL waiting for approval from Vodacom.

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Replies (2)
Vodacom
Vodacom's reply16 Nov 2021, 11:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
VG
Vash G's update22 Nov 2021, 20:49
Reviewer Update
I always thought MTN had the worst customer service but Vodacom had proved me wrong with the atrocious service I have been receiving. My delivery was sent back to Vodacom and had to be re-dispatched. I should have received it today but guess what?! INCORRECT ADDRESS AGAIN!!!... Called delivery company - they can only change on Vodacom's directive. Called Vodacom - they can only change once someone calls me to confirm the change. If I am calling you to say I want to change my delivery address WHY do you need to call me back to confirm that I called to say I want to change the address?!?!?! You would think Vodacom was giving me something for free the way I'm having to beg for something I'm going to be paying for for the next 3 years!!!.
Ps: no one called me about my first review either.