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ayanda N

1 reviews | Active since Feb 2018

09 Jul 2020, 11:27

Poor customer service

I have been using MTN network for the past 20 years. i have data contract with MTN of 40GB a month. the data in top up on the 17th of each month. On the month on June it was top up on the 17 but on the 22nd i was out of DATA i followed up the matter with MTN consultant up until today i am still waiting for the response. If i called i dont get any joy. I strictly use my DATA for social network only, it is impossible that i can finish 40GB in 5 days

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Replies (1)
Vodacom
Vodacom's reply09 Jul 2020, 14:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team