PR
Paul R
1 reviews | Active since Jul 2021
08 Jul 2021, 14:41
Poor customer service
Recently had fibre internet installed with Vodacom and we are experiencing intermittent connection. It appears to be a faulty router. Reported on numerous occasions and given reference numbers but no phone call from anyone as promised and no solution to the problem. When following up on the Service Request numbers, they show as closed, but no solution?
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Vodacom's replyOfficial
09 Jul 2021, 07:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jul 2021, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team