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Mark R
1 reviews | Active since Jul 2016
29 Mar 2020, 19:58
Poor Customer service
Requested a fibre upgrade 5 days ago. Phoned 3 times to follow up. Same story wait for an email to accept. Ref number sr***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Mar 2020, 21:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Mar 2020, 21:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Mark R's updateReviewer Update
30 Mar 2020, 15:12Still waiting.......
MR
Mark R's update30 Mar 2020, 15:12
Reviewer Update
Still waiting.......
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Mark R's updateReviewer Update
27 Apr 2020, 19:23The internet line was sorted. However now line speed reduced to 2mb per second becaus of fair usage policy. Pathetic. We are all trying work from home and this is absolutely useless. Sort this out immediately or we will go with a different fibre provider. Vodacom is worse than a government own enterprise.
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Mark R's update27 Apr 2020, 19:23
Reviewer Update
The internet line was sorted. However now line speed reduced to 2mb per second becaus of fair usage policy. Pathetic. We are all trying work from home and this is absolutely useless. Sort this out immediately or we will go with a different fibre provider. Vodacom is worse than a government own enterprise.