Poor customer service

I am very disappointed with the service I have being recovering from the online team at vodacom and ram couriers I have made serevaral calls regardging my package for the past 3 weeks and nothing has being resolved ,I keep receiving misleading information and have being **** to when I called the customer service department ,I made arrangement for a change of address and a email to be sent to ram informing them my I'd was ****** I have a affidavit and copy of my I'd ,my issue is still not resolved ,the last agent I spoke to today told me to just cancel and go to the store which I did not appreciate due to they have taken payment already from me but I did not receive my device ,the customer service is poor it seems that the agents and managers don't know they job every day is a different story .