Poor Customer Service

Went to Game at Bay West over the week end intent on taking out a new Vodacom contract. The computer system was down but the sales person was friendly so we completed documentation. We were told we could email the documents we did not have with us to the store and as soon as the system was back online the application would be completed. Sent through documents same day but no one confirmed. Went back to Game next day only to find system still offline. Were several other customers complaining and the one staff member on duty was not very helpful. Asked our documents be returned so we could go directly to Vodacom. After waiting over 30 minutes the sales person was still unable to locate the documents. Out of frustration we eventually asked they destroy the papers once they were found and that we would make another plan. Emailed our complaints to the store but naturally have had no feedback. Have had several problems with Game and this again proves why we rather shop at Makro. Poor show Game and Vodacom....AGAIN