Hellopeter
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1 reviews | Active since May 2016

31 Mar 2020, 19:34

Poor customer service

I have tried to reach out from vodacom to find out why my order has been returned back after l had done an upgrade and an additional line add on of a laptop. What really surprised me is the courier company they use received my order and it got to cape town on the 30th, neither did the courier company call me nor did Vodacom call to find out if l couldn't get my order all they simply did was resend my order to vodacom. I called vodacom and had to hold for nearly 45mins and tried to chat to them on Facebook and they took for ever to reply and with the courier company the manager called me from Jnb and said he will call me back in 15mins and never bothered to come back to me. All l want to know with this reversal does it mean my contract was not update and should l look for other all alternatives as am left in limbo with no answers to what is going on

0
Replies (2)
Vodacom
Vodacom's reply01 Apr 2020, 09:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update02 Jun 2020, 14:33
Reviewer Update
This is absolutely unacceptable l have patiently waited for close to a month to get the ERROR that you did to be resolved but all the avenues l have tried to take you guys seem to unable to assist. in a bid to find out what happened to the information l had sent though l held the line for close to 30 mins when the call was answered l spoke to a lady and she placed me on hold little did l know that it was her way of dropping the call and transferring me to the beginning of the queue l need to understand what is going on regarding my issue and if l don't get answers to this am definitely closing my current contract renewed contract as it's still within the buyer's remorse period