PW
Paul W
1 reviews | Active since Nov 2013
17 Dec 2019, 15:01
Poor customer service
I emailed customer service numerous times and still waiting for a reply. It is now over a month and it seems like this is the only way to get a response from them.
I need to know the following regarding my contract: Account Number: I***-5 Cell number: ***
Please inform the end date of this number on my contract, as I want to settle this. Please give the settlement amount.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Dec 2019, 07:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Dec 2019, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PW
Paul W's updateReviewer Update
19 Dec 2019, 17:59Dear Customer Website Team
After 2 days, there is still no contact from a consultant.
This leave me no option to sent email to the relevant people at Vodacom, including the office of the CEO.
After 2 days, there is still no contact from a consultant.
This leave me no option to sent email to the relevant people at Vodacom, including the office of the CEO.
PW
Paul W's update19 Dec 2019, 17:59
Reviewer Update
Dear Customer Website Team
After 2 days, there is still no contact from a consultant.
This leave me no option to sent email to the relevant people at Vodacom, including the office of the CEO.
After 2 days, there is still no contact from a consultant.
This leave me no option to sent email to the relevant people at Vodacom, including the office of the CEO.
Vodacom's replyOfficial
06 Jan 2020, 11:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply06 Jan 2020, 11:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team