SM
Shivutiso M
1 reviews | Active since Dec 2018
24 Nov 2022, 11:53
Poor customer service
I bought an LTE Uncapped home internet with Vodacom,i received it yesterday,when i connect it,it does not have network,even when i put it on my phone it does not connect to network,i tried to call vodacom since morning to no assistance and they end up blocking my number which means they are not willing to help.i bought airtime and called they number that charges me until i ran out of airtime still no assistance,WHAT A POOR SERVICE!!!! I'M SO FRUSTRATED,my excitement is completely gone.CAN I BE ASSISTED ON THIS!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
24 Nov 2022, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2022, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Shivutiso M's updateReviewer Update
24 Nov 2022, 14:07I really would like to know how long is "in due course" cause nobody from vodacom is contacting me for assistance,honestly we are not taken serious and the fact that i can't get through to you because you have blocked me MAKES IT WORSE.
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Shivutiso M's update24 Nov 2022, 14:07
Reviewer Update
I really would like to know how long is "in due course" cause nobody from vodacom is contacting me for assistance,honestly we are not taken serious and the fact that i can't get through to you because you have blocked me MAKES IT WORSE.
SM
Shivutiso M's updateReviewer Update
25 Nov 2022, 08:36Good day,
I am still waiting for someone from Vodacom to assist me till now
I am still waiting for someone from Vodacom to assist me till now
SM
Shivutiso M's update25 Nov 2022, 08:36
Reviewer Update
Good day,
I am still waiting for someone from Vodacom to assist me till now
I am still waiting for someone from Vodacom to assist me till now
Vodacom's replyOfficial
28 Nov 2022, 14:51Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Technical team for further assistance. Based on the feedback provided, our team confirm that your Home internet simcard is active and connected to the networkWe apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Technical team for further assistance. Based on the feedback provided, our team confirm that your Home internet simcard is active and connected to the networkWe apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Nov 2022, 14:51
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Technical team for further assistance. Based on the feedback provided, our team confirm that your Home internet simcard is active and connected to the networkWe apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Technical team for further assistance. Based on the feedback provided, our team confirm that your Home internet simcard is active and connected to the networkWe apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team