Poor customer service

I am writing this email as I am left with no choice. I've had enough with VODACOM. My service were disconnected on the 16th of January 23 yet I'm still not reconnected.

Ever since January I have been calling Vodacom on a daily trying to sort this out. I don't wanna lie I have been patient with the process and the call centre agents have been helpful trying to sort this out. 24hr turnaround time is all I've been told. I struggled to get a payment link to make a payment it also took days till eventually on the13th of February I was able to make payment. Then still I was not reconnected, called yet again as usual I was told to wait 24hrs for activation. I finally got the sms with the login details yet I was connected with no internet access. Now I'm being told that everything is in order no one knows what seems to be the problem with my device. No technicians came to my house as promised now im sitting with a paid service which does not work. I trusted vodacom I'm just defeated. 😒