Poor customer service

My debit order went off today, my account is never more than R1300.00 this month it was R1720.00 so now i phone the customer care line to find out why oh why so Sibongeni answers my call eventualy and he has this attitude that he really dont want to help me he speaks so un clearly so he asks me the security questions and ianswer as i know my id and he asks where do i get my statements sen to so i said i don't know i never get statements so he says he cant give me more info as the details does not corrospond i have been with vodacom for 10 years and i have never gotten good service the same with the \superviser\" clasisse, i am feeling so ****ed off i want to change my service provider that can actually trust and that is willing to help me now they say i must go in with my id I HATE ANY VODACOM SHOP THE SERVICE IS BAD!!!!!! Exept in Hatfield Plaza Melanie Viljoen is the best vodacom employee that has ever helped me"