poor customer service

on the 31st my debit bounced later during the week i received a call from vodacom asking me when can they debit i advised them on the 9th jan , then on the 9th i received a message from vodacom saying that they will debit but they didnt i phone customer care i was told to go to vodacom shop to make payment which i went to benoni lake side when i get there i was told that they dont take payment, i phoned the call center advised them to take money from the acc the lady that i spoke to advise that she will submit my request for the 26th yesterday i received a message the arrangement was loaded they wont be able to do it again. when was it loaded and why did i receive a message that they tried to debit my acc . why was i given wrong information about the store payment s. why my bill is 800 rands while you tried to debit once . who is gonna pay for my petrol that i went to benoni and please note i wont pay that 800 due to ur poor service and wrong information