Poor Customer service

Good day

I recently got a Samsung S21 (March 2021) on contract and I have never been so disappointed with a Samsung product which I have been using for the last 15 years and with the service received from vodacom.

On which platforms does Vodacom advise that the ear buds AND charger head for S21 does not come standard with the phone and has to be purchased separately? I have never had a Samsung phone where there isn't a charger included! Both these items are ridiculously expensive! If I had known this I would not have contracted in to take this phone.

After having to make several calls to Vodacom (This was told to me upfront when I took this phone on contract), I found out that I had to register on the Samsung App to "Claim" the Ear Buds and after struggling to use the Samsung Members App, today I am told that the redeeming of the ear buds was a promotion only till the 14th of March 2021 and I was told that I must now purchase it! And I must also purchase the charger head! This phone is already so expensive and these accessories are too!

After having spoken to a few vodacom consultants since then, I have heard absolutely nothing back but I get daily calls (to the point of harassment) to upgrade my other existing contract! Why would I with this awful service?