Poor customer service.

Went into a vodacom4u store in Ballito Junction to purchase a new device, needed a flagship device. The device in question is the Oppo Reno 8.

None of that devices specifications were explained correctly as I was told it is that same as the flagship model. Upon using the device the haptic feedback motor wasn't working correctly, went to the store to enquire for a refund or exchange and was told it was impossible, after spending R16000.

When my device was compared to a demo unit in-store, the demo unit worked normally, and obviously the flagship was better. My device is currently sent to the service centre, a new device mind you. The service of the sales rep Tristan and the Manager Mayur were very unprofessional, I was also not given a tax invoice upon purchasing the device - the device was then sent to a repair centre, was told 7 days, it's already been a week and there's been no response