Poor Customer Service

I am disappointed with the service of Vodacom I cancelled my WiFi at the end of July 2020 the WiFi was not working and has not been since the middle of July 2020 I called vodacom after cancellation and explained for a long amount of time.

I explained that WiFi has not been working since July and has been cancelled since the end of July and I do not want to be debited in August as the WiFi is cancelled and not working.

I was transferred to different departments and finished substantial airtime

Today I have been debited for August 2020 no active WiFi for entire month and has been cancelled.

Christel