Poor customer service

Good evening,

This is just to express my dissatisfaction on vodacom services. I have been without internet for the past 3 weeks and no one can tell me what the problem is.

I continously called and emailed vodacom and all I get is we apologize for the inconvenience caused by this but doing absolutely nothing about it.

Please see correspondence below.

Where do you start explaining that after 3 weeks of a problem being reported, no technician was sent to site for investigation.

Where is the care that Vodacom is raving about for it's Customers?

I canceled my services with the previous ISP because you promised me a better service, where is that service now? My family is looking at as if I failed them by taking up your services.

I have used other alternatives to ensure internet access for my family but my bank is running dry now I can't afford to buy data anymore.

I trust that this will find a space in your heart and do something about it.