Poor Customer Service

My wife called Vodacom call centre regarding a pin enquiry for her business sim card. While she explained to Zandi that the phone was not in her name but in the company's name, Zandi dropped the call. How does one drop the line while a customer is still talking? Maybe employees should get some form of customer service training before handed the responsibility of handling first line customer communication. <br> <br> Secondly, while typing this complaint my Vodacom internet has dropped four times, and I had to reconnect every time, yet Vodacom has a \slap tiger"ad"