Poor Customer Service

To whom it may concern,

I have put in a cancelation request as per below email, and no one seems to resolve my cancelation request and to place a new order,

I spoke to different consultants, Cindy, Tania as well as Ayanda and my problem still not resolved.

Tanya put an extra effort to return my calls and escalated my query accordingly but from there onwards, no order was processed.

At this stage, I'm back to where I was just to hear the number as per Reference that supposed to be canceled is still active.

Also what makes me more frustrated is that they're deactivated my debit order which means I have to do cash payments and this was done without my consent.

All this started with the first incorrect order processed since the start of April. Thereafter my query just can't be resolved.

This is my worst experience faced with Vodacom customer services.

I urgently need this to be resolved. e nr Regards, ***