Poor Customer Service

I checked in my Sony Xperia Z3 Compact at the Vodacom on Friday 13 November<br> 2015 to repair the WiFi under warranty which had failed on the device. The<br> phone was in perfect condition and noted as such by the attendant.<br> <br> I went in to collect the device a few weeks later and noted that the phone<br> was not in the same perfect condition to which it was sent in. I was<br> advised to send it in again to which I immediately did. A few weeks later<br> the phone was returned once again in a poor condition at which point I<br> called the call centre advising them of my complaint and requested a<br> replacement unit or a loan unit if no replacement was available. I was<br> advised that they will sort things out and perform the necessary<br> escalations.<br> <br> I called the call centre to follow up and was told that there was no<br> escalations raised and that the phone is still with the advanced repair<br> centre and no timing as to when I will receive my phone back. I once again<br> requested a replacement unit and a temporary phone whilst I'm made to wait<br> and I was told that I needed to email this address and wait another 48<br> hours for an agent to take up my case and start the process again... 2<br> months later!<br> <br> This is unacceptable!