NM
Natanya M
1 reviews | Active since Sept 2012
28 Oct 2022, 08:15
Poor customer service
Vodacom do we honestly have to come to Hello Peter to get assistance because according to your call centre staff you do not have a complaints department? My husband has requested a cancellation of his contract months ago yet you keep debiting his account without his consent, as per our recent conversation call recordings can be listened to so please do that and sort this matter out because this is honestly becoming exhausting having to continuously go through call centres just to be told that we can't be assisted with a request that was made months ago!
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Replies (2)
Vodacom's replyOfficial
28 Oct 2022, 10:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2022, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Natanya M's updateReviewer Update
02 Nov 2022, 11:08Good day Vodacom, You have been giving me missed calls when I answer you drop the call, take note that Is m currently on maternity leave and do not have access to my emails, please respond to ***. alternatively you can contact me on ***, please do not give me a missed call and actually try to call!
NM
Natanya M's update02 Nov 2022, 11:08
Reviewer Update
Good day Vodacom, You have been giving me missed calls when I answer you drop the call, take note that Is m currently on maternity leave and do not have access to my emails, please respond to ***. alternatively you can contact me on ***, please do not give me a missed call and actually try to call!