Hellopeter
Share Your Experience
NS
Nomvelo S

1 reviews | Active since Oct 2014

26 Jan 2021, 12:35

Poor customer service

I'm truly disappointed in the lack of communication and zero ****s given by Vodacom and their technicians I logged a support case over over 6 days ago due to internet connectivity loss I was told SLA and turn around time is 24/48 hours it's now been 6 days and counting and no engineers has been in contact with me for an update or progress of my case I have called in each day to get an update and response is, its with 2nd with no ETA. we are in a pandemic and we all work from home I refuse to loose my job due to poor customer service. for such a big company this is absolutely bull****. Can I get a resolution with ETA's on the way forward I now need to beg VODACOM to do their job so THAT I KEEP MINE **** MAN case ***-090723

0
Replies (2)
Vodacom
Vodacom's reply26 Jan 2021, 14:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NS
Nomvelo S's update09 Feb 2021, 14:44
Reviewer Update
It has been yet another week @Vodacom and now am completely disconnected with no connectivity for the last 24 hours. Meaning i'm not working and not being productive, putting my job and pay at risk, I'm not sure what jacken house operation Vodacom is running, you must be operating in some back room, but not once has my connectivity debit order been late but yet this is the service one receives. Has the SLA agreement changed to 3weeks+ for a ****en response? What gods should I praise or kneel down to just get my connection up and running as per agreement but yet you will never be late to do the debit order. I logged a case on the 20th its now the 8th of Feb 2021, what's the next step should I write a report on Instagram Twitter and Facebook to get a reply or a straight news paper article?