1 reviews | Active since Feb 2023
poor customer service
his afternoon i went to the promenade vodacom store took the phone as well as the Laptop Ntsiki the guy who initially assisted me got me at the door he asked can he help i said yes please i would like to speak to someone with regards to this matter and the devices i politely and firmly asked are you going to help me or should i sit down and wait as he was busy with another customer he told me i can have a seat...he went on asking me if i ordered these items online i said yes he said i need to call an online number for that i refused as i have already been sent back and forth with this already so i will wait. He said ok no problem we are not chasing you away. I sat i waited another gentleman came over to ask if he could help i explained to him what i would like and that someone needs to assist either with repairing or offering me new device he then told me i should wait for the other guy he left went into their tea room i sat waited when he came out the tea room i asked who should i wait for he pointed to Ntsiki . Ntsiki then calls the other guy over asking him why did he tell me that i must wait for him while the two of them are in a little quarrel Ntsiki says buy she dont want our help i futher spoke to him from across the store and told him im not calling the number why should i call the number when you assisted the last time he says his just a technician all the more he should help he tells me i received the goods broken i told him how can i receive the goods broken when you booked it in the last time for repairs and incorrectly if i might add he tells me someone will help you now the other customer was before me so i told him yes and she is being helped you are free so why can you not help me i sit i wait another lady comes out eventually and asks me how can she help what is the problem shes a bit tall glassed and short hair i explain to her the issue she says again there is a number so i ask why should i call the number is you can assist me the phone was booked in for a cracked screen and not for the reason i told ntsiki so i would like someone to assist me here and now she then politely tells me but we dont want to help you because you the ne who sent a email about us saying we rude so we dont want to help you this is the moment i got really furious and we were going at it i even put the devices down on the table and said you can keep your ******* here i will cancel this contract she shes good cancel it and futher again says up into my face while point you want our help now but you sent a complaint saying we are rude...you can call the number i said so why cant you call the number while i am here no we dont want to she points to the camera and i then raised my voice at the disgusting treatment i was receiving at this store it takes alot for me to get this worked up i have had enough i will be taking this further to social media as well as going to a ombudsman...I was practically chased out of that store all because I submitted a complaint about them....I have every right as a customer to submit a complaint and still receive quality and good service. I would like someone to urgently contact me with regards to this matter if not I would like to cancel this contract. As this is no way to treat your loyal customers. I am disgusted by the treatment i received today i am a very reasonable person but this was utterly unprofessional and despicable no customer should experience such treatment from such a big world wide company
on the 26/12/2022 i took my phone in for repairs it would not go on from what i had gathered it was a software issue, They booked it in for repairs under warranty as i received it in july 2022
They booked the phone in under cosmetic problem and stating that the phone fell and screen was cracked the screen guard had a light crack in it not the actual screen...1stly they booked my phone in under the incorrect reason....my job number us ***5. On the 30th they SMS me to give me a quote to fix the lense of the back camera. I declined this and the lady advised me that my phone will be back at the store over the weekend. I have still not received it. When i went into the Store on the 2nd January 2023 i spoke to two agents there as i was speaker another agent from the opposite side is giving answer as when i was speaking to only the one gentlemen who assisted me this is very unprofessional and the whole of the shops agents wants to give and answer from across the room when i was not even having a conversation with them to begin, this comes off as demining and undermining their customers. on the 5th Jan 2023 i received an email from Reza Ravat once again asking me if i want to accept or decline the quote i responded to him and then received an SMS again asking me to advise if i will accept or decline i called it eventually and advise them i declined the quote last week they then told me they made a mistake and that RAM has already left the phone will be sent back to store on Monday as in today. I am not happy with the service i received at all when i called Repair HUB they told me that my phone goes on the quote is for the lens which i did not request for fixing no where in the description of the report fault does it mention the actual reason as to why i took my phone in for repairs in the first place due to the report they have given i have lost warranty on my device.
I am not happy with this i do hope that you will have a look into this and also advise the staff/agents at the store that they should assist their customers more professionally and not comment from across the room when they have to even been spoken to as i felt i was being attacked and un welcomed in that store i was the only customer in that shop that day Ntsiki is the person who assisted me with the booking in of my repair.
I collected my phone today and still have the same problem as I mentioned. I am very disappointed in the service they received
They quoted me to fix the lense and not to fix the actual issue with the phone which is because the phone does not want to go on. The reason they quoted me on this is because the agent at vodacom store in promenade went ahead and booked the damn phone in for cosmetic repairs. If they had quoted me on the actual issue the phone had i would have accepted the phone when i called the repair hub the lady told me that my phone goes on...The agent who initially helped me had the nerve to ask me again what was the problem again which means he did not even mention in the description what the actual issue was with the phone and why i brought it in ..int the first place
I have received a phone call from a wonderful lady who advised that she would consult the promenade mitchells plain vodacom store. However, it comes back to my cell which I only had for 5 months. I have been advised that this phone could not be repaired... Initially I feel that it is vodacom's duty to look at this phone and have it repaired or replaced. I am not even bothered about whether I took the phone elsewhere or not nor what your warranty says.. As mentioned initially, if the phone had been sent away for the correct reasons and I had not been quoted on something which was not even the issue I would not even end up going somewhere else to have the phone repaired.. i am a loyal customer of vodacom for a very long time payments are always on time and to receive a phone tp of the brand phone that breaks with in 5 months of using no physical damage or water damage was done to the phone it just shut down no downloading from unauthorized sites was done on the phone your repair hub told me the phone goes on when i called them because they quoted me on fixing the lense when that was not even the problem in the first place hence the reason i told them to return the phone when it was returned it still isn't working. Can someone please contact me urgently or i will take this further....even the laptop i have on contract with you i don't even have it long and the *****s are falling out already what load of junk are you selling and offering your customers. such disappointment and disgust that you can do this to your customers i have not had any issues with vodacom up to now. If I have to, I swear I will take it further and I will not make further payments on these devices until someone assists me and does it in a proper and professional manner.
on the 26/12/2022 i took my phone in for repairs it would not go on from what i had gathered it was a software issue, They booked it in for repairs under warranty as i received it in july 2022
They booked the phone in under cosmetic problem and stating that the phone fell and screen was cracked the screen guard had a light crack in it not the actual screen...1stly they booked my phone in under the incorrect reason....my job number us ***5. On the 30th they SMS me to give me a quote to fix the lense of the back camera. I declined this and the lady advised me that my phone will be back at the store over the weekend. I have still not received it. When i went into the Store on the 2nd January 2023 i spoke to two agents there as i was speaker another agent from the opposite side is giving answer as when i was speaking to only the one gentlemen who assisted me this is very unprofessional and the whole of the shops agents wants to give and answer from across the room when i was not even having a conversation with them to begin, this comes off as demining and undermining their customers. on the 5th Jan 2023 i received an email from Reza Ravat once again asking me if i want to accept or decline the quote i responded to him and then received an SMS again asking me to advise if i will accept or decline i called it eventually and advise them i declined the quote last week they then told me they made a mistake and that RAM has already left the phone will be sent back to store on Monday as in today. I am not happy with the service i received at all when i called Repair HUB they told me that my phone goes on the quote is for the lens which i did not request for fixing no where in the description of the report fault does it mention the actual reason as to why i took my phone in for repairs in the first place due to the report they have given i have lost warranty on my device.
I am not happy with this i do hope that you will have a look into this and also advise the staff/agents at the store that they should assist their customers more professionally and not comment from across the room when they have to even been spoken to as i felt i was being attacked and un welcomed in that store i was the only customer in that shop that day Ntsiki is the person who assisted me with the booking in of my repair.
I collected my phone today and still have the same problem as I mentioned. I am very disappointed in the service they received
They quoted me to fix the lense and not to fix the actual issue with the phone which is because the phone does not want to go on. The reason they quoted me on this is because the agent at vodacom store in promenade went ahead and booked the damn phone in for cosmetic repairs. If they had quoted me on the actual issue the phone had i would have accepted the phone when i called the repair hub the lady told me that my phone goes on...The agent who initially helped me had the nerve to ask me again what was the problem again which means he did not even mention in the description what the actual issue was with the phone and why i brought it in ..int the first place
I have received a phone call from a wonderful lady who advised that she would consult the promenade mitchells plain vodacom store. However, it comes back to my cell which I only had for 5 months. I have been advised that this phone could not be repaired... Initially I feel that it is vodacom's duty to look at this phone and have it repaired or replaced. I am not even bothered about whether I took the phone elsewhere or not nor what your warranty says.. As mentioned initially, if the phone had been sent away for the correct reasons and I had not been quoted on something which was not even the issue I would not even end up going somewhere else to have the phone repaired.. i am a loyal customer of vodacom for a very long time payments are always on time and to receive a phone tp of the brand phone that breaks with in 5 months of using no physical damage or water damage was done to the phone it just shut down no downloading from unauthorized sites was done on the phone your repair hub told me the phone goes on when i called them because they quoted me on fixing the lense when that was not even the problem in the first place hence the reason i told them to return the phone when it was returned it still isn't working. Can someone please contact me urgently or i will take this further....even the laptop i have on contract with you i don't even have it long and the *****s are falling out already what load of junk are you selling and offering your customers. such disappointment and disgust that you can do this to your customers i have not had any issues with vodacom up to now. If I have to, I swear I will take it further and I will not make further payments on these devices until someone assists me and does it in a proper and professional manner.
