poor customer service

Vodacom south africa has no respect for their customers. I have stopped a debit order that has been continuously going off my account all agent are telling me that the debit order will not go off at the end of the month but when the time comes my account gets debited again. I am furious these people do not take client serious I have spoken to zainab in May explaining that they should cancel she told me it was doen and I will not be debited it just happened to again I think I need to get lawyers involved if this is how they treat client the only way for them is to go to court. that is the only way to get their attention. the next time vodacom hears from me will be through a lawyer and we will meet in court. I this is my account and they cannot just take what they want ad when they want. I I am so ready for you this time