Poor customer service

Below is the original complaint letter to customer service sent in July. Manager has blocked my emails<br> I have a complaint regarding service from the Three Rivers branch.<br> On the 30th July I renewed my contract and received a new phone, the LG G4.<br> When looking at it there was an offer that included extras to the value of R2000.<br> On seeing this offer I asked whether they still have this offer in stock, I was told that yes they did have stock.<br> I received my phone and took it home. On opening the box I found that there were no extras.<br> I went back to the shop and enquired about it. The sales assistant was surprised to find that the extras were not in the box and said she would have a word with the manager but he was off site at the time, she would call me back.I waited until the next week and still no call, so I phoned the shop.I spoke to the manager who said he was aware of the problem but that the offer stated that the off was \while stocks last".I said I was aware of that but I specifically asked whether or not they had stock of it which the sales assistant confirmed to me that there was.The manager said he would call the warehouse to see if they had stock and that he would let me know"""