Poor customer service

Worst service experienced I've had in years. Migrated my fibre to the home on 30/06, they confirmed it was activated. Just to be cut off on 25/07, logged call 27/07 with their call *** number and requested to forward proof of address, it should be resolved the next day. It's 4 days later, I have so far spoken and repeated my story to about 10 different people, all with the promise of escalating to resolve soonest. To make matters worse, now they can't find my service complaint sent to Customer Care. " Your email must have gone to the Complaints Department sir, they're only opening on Monday again". This despite me sending the mail to Customer Care and getting a promise of someone will contact me within 24 hours. This is extremely poor service!!