KS
Kobus S
1 reviews | Active since Aug 2018
04 Apr 2023, 10:07
Poor customer service.
So I have SMSs and emails claiming that Vodacom customer service wishes to discuss the recent investigation on why my contract cost was increased without my authorisation. Now customer care drops my calls when I get a hold of customer care.
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Vodacom's replyOfficial
04 Apr 2023, 10:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Apr 2023, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team