poor customer service

Yesterday @ around 16:30 I went to vodashop in mmabatho to unblock my phone, I went to Tumisho for assistance. He told me I needed to make a simple swap since my nano simcard would not fit in my old phone, but for me to make a simple swap would mean I was not going to have a phone since my old phone was blocked. I asked him what the problem with the nano simcard was & he said it needed to be aligned properly, I tried to align it without his help in the meantime he would be chatting on his phone & even receiving calls on his private phone. I kept trying to align the simcard & was struggling until way after the shop was closed. Around 17:20 he made a call to his sister & they were on the phone for a while without him paying any attention to me as a customer & I could tell with his body language that he wanted me to leave. Around 17:40 I took the hint, started packing my phones & left without being helped